IT

We are proud to be working with one of Europe's best known logistics firms, with a global reputation for delivery excellence. They are now looking for an experienced Swedish speaking 1st line agent for the IT service desk.

Job Description:

We have an exciting opportunity for an IT service desk agent to work on behalf of one of Europe's most well known logisitics firms.

Project background:

• As part of your role you will manage IT incidents and orders from internal users and provide technical support to our clients external Agents.
• Users contact the client by phone or email

Your daily duties will be to:

• Work with various types of IT cases where you receive incoming cases via phone and email.
• Offer IT support by creating and managing interactions, incidents and orders
• Analyze incidents and set priorities
• Communicate with suppliers, end users and Major Incident Management
• Attend meetings with colleagues, internal stakeholders and / or suppliers to address actions and improvements
• There is also the opportunity to delve into specific issues or systems
• At present, our assignment does not include support for production and administrative systems, PC support or support for other hardware.

You have the following skillset:

• You speak and write fluent Swedish and English
• You have a burning interest in IT with previous experience from a service desk, IT support or other service in IT
• You have a positive attitude, where a sense of service and user perspective is important to you
• You have at least an upper secondary education
• Knowledge and experience of the ITIL framework is an advantage.

Reasons to apply:

• Our client are offering a contract renewal of up to 6 months
• Extensive training offered
• Flexible working offered. The assignment is one day per weekend, every week. Every other week Saturday, every other week Sunday. In addition, 2-3 weekdays per week.
• The number of days can be discussed.

Additional information:

• This role is based it the clients head office in Solna, Stockholm on weekdays and from home on the weekend.
• During the pandemic, the client will follow the authorities' recommendations.
• On weekdays, you will work 8 hours in varying shifts that start from 06:45 and until 09:30.
• The day ends sometime between 15:15 and 18:00, with a 30-minute lunch. The client operates a rolling schedule.
• The training is relatively extensive and is estimated to last about 10 weeks on weekdays.

Preferred Skills: